Feature Spotlight: Operator Route Maintenance Form

Keeping bus stops safe, clean, and welcoming is essential to delivering a great rider experience, but identifying issues across an entire network can be challenging. The Operator Route Maintenance form allows your operators in the field to quickly report issues at stops and shelters in real time. Whether it’s broken glass, excessive trash, graffiti, or other hazards, operators can log the problem with just a few taps.

How the Operator Route Maintenance Form Works

While servicing their route, operators simply open the Forms icon on the TCH (Transit Control Head) and select the Route Maintenance Form. From there, they can choose from a customizable list of potential issues, configured by your agency in CleverWorks. Once submitted, two important things happen:

1. A live event is triggered in CleverCAD, alerting dispatch immediately.
2. A Route Maintenance Request Report is automatically generated in CleverReports for maintenance teams to act on.

Operators can also view previously submitted forms for each route and trip,  ensuring transparency and clear documentation throughout the day.

Why This Feature Matters for Transit Agencies

This feature solves several long‑standing challenges for transit agencies:

• Enhanced Passenger Safety & Satisfaction
  Cleaner, safer stops lead to more comfortable customer experiences.
• Time & Cost Savings
  Agencies no longer need to send staff to manually inspect each shelter. Operators already visit these locations daily, but now they can report issues instantly.
• Configurable to Your Agency’s Needs
  From reporting bio spills to noting structural issues, each agency defines the items operators should track.

The Benefits to Your Agency

• Maintenance Teams get timely, actionable reports.
• Dispatchers receive real‑time visibility into stop‑level issues.
• Operators are empowered to support the rider experience.
• Riders enjoy clean, safe, and welcoming shelters.

CleverCAD Solves Real-World Problems

We’re continuously enhancing CleverCAD and our broader solution suite in direct response to real-world feedback from agencies like yours. Our ongoing investment in research and development is focused on advancing the mission of our transit partners and eliminating the day-to-day operational headaches you face. Learn more about CleverCAD and how we help you empower your dispatchers in our eBook.