New Enhancements in CleverCAD's Incident Management Module

Whether it’s a vehicle collision, a missed stop, or a customer complaint, how quickly and clearly an incident is recorded can make all the difference. 

CleverCAD’s Incident Management module has long supported agencies in tracking and resolving these events. Now, with a suite of new enhancements, it’s more powerful and flexible than ever. In this feature spotlight, we’ll explore the latest updates, including customizable forms, intersection diagrams, smarter notifications, and a preview of the upcoming detour approval workflow. 

Customizable Forms: Tailored to Your Operations 

Every transit agency operates differently—and now, Incident Management can reflect that. 

Overview 

CleverCAD’s Incident Management module allows agencies to fully customize incident types and forms to match their unique workflows. Whether you’re tracking HR-related issues, maintenance requests, or service disruptions, the system adapts to your needs. 

Benefits 

• One-to-One Replication: Digitally recreate your existing paper forms with custom fields and sections. 
• Operational Flexibility: Build forms for specific scenarios like late arrivals, missed stops, or equipment failures. 
• Streamlined Data Entry: Reduce manual input and improve consistency across reports. 

Use Case 

A transit agency might create separate incident types for: 

• Operator tardiness 
• Passenger complaints 
• Vehicle breakdowns
  

Each type can follow its own workflow, ensuring the right teams are notified and the right actions are taken. 

Intersection Diagrams: Visual Clarity in the Field 

Describing an incident in words can be challenging—especially when spatial details matter. That’s where Intersection Diagrams come in. 

Overview 

This drag-and-drop tool lets users visually map out incidents using a familiar interface. Supervisors and dispatchers can place vehicles, traffic signals, and annotations directly onto the map to illustrate what happened. 

Benefits 

• Reduces Reliance on Text: Replace lengthy written descriptions with clear visuals. 
• Improves Communication: Diagrams enhance understanding across departments and support legal documentation. 
• Saves Time: Field supervisors can quickly document incidents on the spot. 

For a more comprehensive exploration of Intersection Diagrams, read our companion blog.

Notification Templates: Smarter Communication 

Timely and targeted communication is essential during incident response. With Notification Templates, agencies can now customize how incident alerts are delivered. 

Overview 

Templates allow users to format email and SMS notifications with relevant incident details, tailored to specific recipients. 

Benefits 

• Relevant Information: Include fields like location, operator name, vehicle ID, and incident type. 
• Audience-Specific Messaging: Customize alerts for maintenance teams, HR, legal, or field supervisors. 
• Actionable Updates: Replace generic notifications with clear, purposeful communication. 

Use Case 

When an accident occurs, a notification template can automatically alert a supervisor with: 

• The location of the incident 
• The operator involved 
• Instructions for next steps

Roadmap Preview: Detour Approval Process 

Looking ahead, CleverCAD is introducing a new feature to streamline detour management within disruption workflows. 

Overview 

Detours created in CleverWorks will soon be able to flow through an approval process in Incident Management before being distributed. 

Functionality 

• Detour proposals are submitted for review. 
• Admins can approve or deny detours based on operational needs. 
• Approved detours are sent back to CleverWorks for deployment. 

Benefits 

• Structured Workflow: Adds oversight and accountability to detour creation. 
• Improved Coordination: Ensures dispatchers, schedulers, and supervisors are aligned before changes go live. 

Incident Management Keeps Getting Better

CleverCAD’s Incident Management module is evolving to meet the real-world needs of transit agencies. With customizable forms, visual diagrams, smarter notifications, and upcoming workflow enhancements, agencies can manage incidents with greater clarity, speed, and control. 

Discover additional insights and in-depth features of Incident Management by exploring the other articles in this series:

• The Pitfalls of Paper: Why Use Incident Management in CleverCAD
• A Picture's Worth a Thousand Words: Intersection Diagrams in Incident Management
• Your Questions Answered: Incident Management in CleverCAD

To learn more about the incident management module, download the CleverCAD eBook.