--- title: "Case Study: Flexible Solutions Key for Lower Hudson's Communications" description: When Lower Hudson Transit Link switched to the Celrado Dispatch Console, they increased the quality and ease of use of the software over their prior solution. image: https://blog.cleverdevices.com/hubfs/student2.jpg --- [![Hitachi\_Global\_Masthead\_Logo\_Black\_RGB](https://blog.cleverdevices.com/hubfs/Hitachi_Global_Masthead_Logo_Black_RGB.png)](http://www.hitachimms.com) - [HOME](https://www.cleverdevices.com) - [ABOUT](https://www.cleverdevices.com/about-us/) - [RESOURCES](https://www.cleverdevices.com/resources/) - [BLOG](https://blog.cleverdevices.com/) [CONTACT US](https://www.hitachimms.com/contact-us/) Case Studies # Case Study: Flexible Solutions Key for Lower Hudson's Communications When Lower Hudson Transit Link switched to the Celrado Dispatch Console, they increased the quality and ease of use of the software over their prior solution. [Mary A. Pusterla](https://blog.cleverdevices.com/author/mary-a-pusterla) May 12, 2023 --- ### Flexible Solutions and Quick Response Times Play Key Role in Restoring Communications for Lower Hudson Transit Link Voice communications are critical for most agencies, and Lower Hudson Transit Link is no exception. When they switched to the Celrado Dispatch Console, not only did they experience a substantial increase in the quality and ease of use of the software compared with a prior, outdated solution, but they also gained a trusted partner in Clever Devices. ### ![LHTL Case Study 1](https://blog.cleverdevices.com/hs-fs/hubfs/LHTL%20Case%20Study%201.png?width=218&height=405&name=LHTL%20Case%20Study%201.png)Challenge Lower Hudson Transit Link already utilized Celrado for their voice communications but ran into problems with a third-party dispatch console. These consoles had numerous limitations and proved quite costly as they required expensive proprietary hardware (like dispatch headsets). Troubleshooting was also a source of frustration because of the added steps of checking the console hardware and adapters when issues arose. When Lower Hudson experienced a network outage through an outside vendor, their vital communications infrastructure was brought to a screeching halt. Dispatch and operators were left communicating manually via personal mobile phones, requiring operators to stop their vehicles before they could get in touch.  ### Solution Clever Devices provided Lower Hudson Transit Link with an alternative physical solution that met their needs (Celrado Dispatch Console) and immediate support as the agency recovered their voice communications after the outage. ### Results #### Flexible Pricing to Fit Every Agency’s Budget Lower Hudson Transit Link found their previous solution’s proprietary hardware to be a major pain point, especially given issues with the quality and overall cost of adapters and headsets required. Clever Devices worked with Lower Hudson to propose a solution that not only fit the needs of the agency but their budget as well. #### User-Friendly Interface and Simplified Troubleshooting Lower Hudson Transit Link was frustrated with the arduous process of troubleshooting issues that arose with their previous third-party console. With the elimination of those cumbersome adapters, troubleshooting has become as simple as checking that configurations and settings are properly optimized within Celrado Dispatch Console. The user-friendly software interface and product quality have made the process as simple as a few clicks in the rare instance that a problem arises. #### Built with Cybersecurity in Mind Celrado Dispatch Console is a next-generation solution that allows for the restoration of the entire dispatch system in under 7 minutes. Compare that with the expense and time required to physically re-image workstations in your average dispatch center, and the advantage is clear. Redundancy and resiliency are built into the system, and databases are regularly backed up, allowing for remote upgrades and repairs. [Click here to download a PDF copy of the case study.](https://blog.cleverdevices.com/hubfs/LHTL%20Case%20Study%20Final%203-23.pdf?hsLang=en-us) [Learn more about our Celrado VoIP solution here.](https://www.cleverdevices.com/products/celrado/) [![Celrado eBook Offer (1)](https://no-cache.hubspot.com/cta/default/4110727/interactive-188689720610.png)](https://blog.cleverdevices.com/hs/cta/wi/redirect?encryptedPayload=AVxigLKCoXfly%2BPe9wBZatjeWtcahDJVgda%2Bv%2Fv%2FcUaq9JzQxH6NyBjfGcG880EwphfDkGE0EezlIRbISBeRvPM7NSE0n%2BniPH4JqiGoxkUDPVELeD6BkKJzy4BK6UZKJKRJ30SUmP2%2FIUUmpt8UU5oMSGhF9ssA1M9fXjKzz%2B2Shg5nLCfpflTvMOJddnyi9LJB%2BJE%3D&webInteractiveContentId=188689720610&portalId=4110727&hsLang=en-us)   [Case Studies](https://blog.cleverdevices.com/tag/case-studies) [Communications](https://blog.cleverdevices.com/tag/communications) ## Similar posts Case Studies ### [Case Study: Community Transit Saves Millions, Improves Voice Quality](https://blog.cleverdevices.com/celrado-case-study-community-transit-saves-millions-improves-voice-quality?hsLang=en-us) When Community Transit needed to upgrade an aging LMR, they realized they needed a communications system that could keep up with ever-changing... Mary A. Pusterla May 24, 2023 Communications ### [CAD-Agnostic VoIP – The Affordable Communications Solution You Need to Know About](https://blog.cleverdevices.com/cad-agnostic-voip-affordable-communications-solution-celrado?hsLang=en-us) Looking to complement, enhance, or replace a traditional land mobile radio system or find an affordable alternative? Celrado is the smart choice. Mary A. Pusterla Aug 26, 2019 Communications ### [The Business Case for Having Both VoIP Communications and a Land Mobile Radio Network at the Same Time](https://blog.cleverdevices.com/business-case-voip-communications-land-mobile-radio-network?hsLang=en-us) If your agency is evaluating communications technology, you may think you have one of two choices: LMR or VoIP. But, you can have the best of both... Bernadette Ackerman Jan 23, 2020 ### Get notified about the latest blogs from Clever Devices Subscribe to our blog and never miss a new post! Be notified via email about our new blogs as soon as they're live. © 2026 Hitachi Rail CD Ltd All rights reserved Privacy Policy [Powered by Atlas - a B2B SaaS HubSpot theme](https://www.kalungi.com/atlas-hubspot-theme-for-b2b-saas-software) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Mary A. 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