Transit agencies have never operated in a more dynamic environment. Rider expectations are rising, disruptions happen fast, and the demand for timely, accurate service bulletins is non-negotiable. Yet for many agencies, the tools for creating those service bulletins have remained locked behind VPNs, admin consoles, or specialized CAD features, accessible only to a small handful of system administrators or dispatch supervisors.
That changes today.
This is more than a new feature. It’s a shift in how agencies can operate.
Across the industry, agencies told us the same thing: “We know what’s happening on the street before dispatch does, but we can’t publish service bulletins ourselves.”
Customer service teams hear from riders first. Field supervisors see incidents firsthand. Ferry captains, rail supervisors, and operations managers often have the earliest visibility into disruptions. But until now, they’ve had to relay that information to someone with BusTime admin access or a CleverCAD console, adding delays at the exact moment when speed matters most.
The new CleverMetrix Comm Center Widget removes that bottleneck.
Immediate Service Bulletins—No CAD Console Required
Trusted users can now publish about detours, stop closures, delays, and other service bulletins directly from CleverMetrix. No VPN. No remote desktop. No CAD client.
Secure Access for the Right People
Agencies choose exactly who gets access. Supervisors, customer service leads, operations managers, marketing, or the communications group. Anyone you trust can be empowered to act.
Seamless Single Sign-On
Users don’t juggle multiple logins. CleverMetrix automatically authenticates them into the Comm Center web portal, making the workflow fast and frictionless.
Multimodal Support
Whether your agency runs buses, rail, ferries, or all three, the Comm Center web portal adapts its terminology and workflow to match your operations.
A Modern, Mobile-Friendly Experience
With the Comm Center web portal, users can publish service bulletins from a desktop, tablet, or even a phone. It's perfect for field staff or supervisors on the move.
BusTime Admin Console
The BusTime Admin Console, our legacy method for creating service bulletins, remains the most structured and technically dependent option. Because it requires both a VPN and a remote desktop connection, it’s typically used by a small group, such as the System Administrator, with the appropriate credentials and setup. While this approach supports controlled, centralized management, the extra technical steps make it slower and less adaptable, particularly when agencies need to react quickly in fast-moving operational environments.
CleverCAD Comm Center Web Portal
CleverCAD's Comm Center web portal has been enhanced to support multiple modes of revenue service operation when creating service bulletins and to be accessible outside of CleverCAD and without a VPN. Through these enhancements, access to the Comm Center web portal is more accessible and flexible for key stakeholders at your transit agency and for other Clever Devices products.
CleverMetrix Comm Center Widget
CleverMetrix's new Comm Center Widget leverages the enhancements made to the Comm Center web portal, allowing it to be launched directly from CleverMetrix as a widget in the main dashboard. Because CleverMetrix can be accessed from any web-enabled device, it eliminates the need for VPNs, remote desktops, or a CAD client to access the feature. This flexibility makes it ideal for customer service agents, field supervisors, operations managers, and other trusted staff who are closest to real-time issues. By bringing alert creation into a simple, accessible web-based interface, the widget enables agencies to respond faster, reduce bottlenecks, and empower more people to communicate important service information as needed.
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