Don't leave your agency's response to disruptions up to chance. Disruption Management helps ease the impact to dispatchers, operators, riders, and your agency.
A perfect day of transit service is rare. No matter how well you plan, disruptions will always occur. Whether it’s a major sporting event, a water main break, unexpected or prolonged construction, or even a severe weather event, your agency must be prepared for both the expected and unexpected.
With the Disruption Management module in CleverCAD, agencies can quickly adjust service while keeping dispatchers, planners, operators, and riders informed in real-time.
Your agency shouldn’t settle for reactive communication. Instead, you need a system that provides accurate data on the actual service provided. Without Disruption Management, you might find yourself unfairly reprimanding operators for necessary detours or scrambling to deploy additional vehicles due to an influx of passenger complaints. With Disruption Management, every stakeholder—from dispatchers to riders—gains full visibility into real-time service changes.
How your agency addresses disruptions can make or break daily service. From the control center to the daily commuter, everyone feels the pain when the management of disruptions is addressed manually. The Disruption Management Module for CleverCAD solves the issue of siloed service information, ensuring everyone is relying on the data.
| Without Disruption Management | With Disruption Management: |
| Manually determine which vehicles and operators are affected by the disruption. | Effortlessly draw your reroute directly on the CleverCAD map and select affected vehicles/routes. |
| Call operators individually or in large talk groups to communicate the disruption. | Send precise turn-by-turn directions directly to impacted operators’ displays. |
| Hope operators understand the instructions and follow the correct detour. Field ongoing calls from operators who are lost and try to get service on track. | Return to regular duties, confident that detours are correctly communicated. |
| Without Disruption Management | With Disruption Management: |
| Rely on sporadic communication from dispatch for new directions. | Receive clear turn-by-turn directions from dispatch directly on their display. |
| Juggle navigation and manually announcing stop changes to passengers. | Passenger announcements are sent automatically from dispatch. |
| Face excessive paperwork to justify route deviations and risk payment disputes for potentially undocumented overtime. | No need to justify disruption with paperwork; the system records and understands detours. |
| Without Disruption Management | With Disruption Management |
| Constantly refreshing RTPI apps to find their delayed or missing bus. | Schedule changes are reflected instantly with real-time updates on RTPI apps. |
| Calls customer service in frustration, wondering where their bus is. | Information is updated system-wide across wayside signs, onboard displays, agency apps, and website. |
| Delays make riders late for work or other appointments. They begin to consider alternative means of transportation. | Riders are confident that public transit will get them where they need to go on time. |
Your Agency
| Without Disruption Management | With Disruption Management: |
| Historical data fails to capture major disruptions, making planning difficult. | Accurately report on the actual service that was provided. |
| Negative customer service reviews erode the public's trust. |
Make informed, data-driven decisions about future service improvements. |
| Social media complaints damage the agency’s reputation and impact ridership. | Deliver reliable public transportation that your riders can depend on. |
With CleverCAD’s Disruption Management module, service changes seamlessly flow through your Clever Devices system, ensuring your dispatchers, operators, riders, and agency have the most accurate and up-to-date information.
Don’t leave your agency’s response to disruptions up to chance—embrace a system that keeps everyone informed and improves the transit experience for all.
Explore our dynamic transit operations solution, CleverCAD- even more powerful with the enhanced Disruption Management module!
Transit agencies need to embrace a culture of resiliency and be prepared to respond to disruptions on the fly in the face of a changing climate.
Large-scale events like championship games represent tremendous challenges for public transit agencies.
When your agency’s reputation is on the line, it’s crucial to know when there’s an issue, especially with something as visible as digital signage.